FAQs

Frequently Asked Questions (FAQs) - VELASTRIA

1. Ordering & Payment
Q: How can I place an order?
A: You can easily place an order through our website. Select your desired products, add them to your cart, and proceed through the secure checkout process.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards and other popular payment methods available in our checkout system.

2. Shipping & Delivery
Q: What are your shipping options and costs?
A: We offer the following shipping options:

  • Within Estonia: €8.00 (3-7 business days)

  • International: €18.00 (7-14 business days)

  • Free Shipping: Enjoy free standard shipping on all orders over €100.

Q: How long does it take to process my order?
A: Orders are typically processed and handed over to the shipping carrier within 1-2 business days after payment confirmation.

Q: Do you provide tracking information?
A: Yes, as soon as your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery.

3. Returns & Refunds
Q: What is your return policy?
A: We offer a 45-day money-back guarantee from the date of delivery. If you are not satisfied with your purchase, you can return the unused product in its original packaging for a full refund.

Q: How do I initiate a return?
A: Please contact our customer service team at support@velastriaou.shop with your order number. We will guide you through the simple return process.

Q: Are shipping costs refundable?
A: The initial shipping fee is non-refundable for returns based on customer preference. The customer is responsible for the return shipping cost unless the return is due to a defect or our error.

4. Products
Q: What materials are your bins made from?
A: Our products are made from various high-quality, durable materials such as stainless steel, plastic, and sometimes recycled materials. Please check the individual product description for specific details.

Q: Do your bins come with a warranty?
A: Yes, our products are covered by a standard warranty against manufacturing defects. The specific warranty duration is typically listed on the product page or included with your shipment.

5. Contact & Support
Q: How can I contact your customer service?
A: We are here to help! You can reach us via:

  • Email: support@velastriaou.shop

  • Phone: +372 5837 8796 (During business hours)

  • Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 82, 10112, Estonia

Q: What are your customer service hours?
A: Our team typically responds to emails within 24 business hours. Phone support is available during standard business hours in Estonia (EET).

Can't find the answer you're looking for? Please don't hesitate to contact us directly at support@velastriaou.shop and we will be happy to assist you.